Urgent Mac problems
Got a deadline but a computer issue is getting in the way? Can't wait for a Genius Bar appointment?
FRIENDLY EXPERT SUPPORT · WHEREVER YOU ARE
Apple Mac Remote Support & Hosting
Friendly Apple Mac remote support wherever you are.
Your online Apple Mac remote support expert. Instant, personal help from experienced Mac specialists — without waiting for a technician to visit.
Need help now? Call 020 3393 5098
✦
Applications▣
Desktop▤
Documents↓
Downloads▦
Movies♫
Music▧
Pictures♟
PublicEXPLORE OUR SERVICES
Support that fits the way you work.
Apple Mac Business Support
Professional Apple Mac support for businesses in London, Essex and beyond. Networks, email, backups and ongoing IT support.
Read MoreApple Mac Residential Support
Friendly Apple Mac help at home, from email and Wi-Fi to backups, device setup and troubleshooting.
Read MoreOnsite Support & Pricing
Ad-hoc onsite support for business and residential customers, with clear hourly rates and London-area call-out charges.
Read More01 / ABOUT OUR SUPPORT
Real people. Real Mac expertise.
Need some IT support? Our helpdesk personnel are experts in all things Apple, with over twenty years of real-world experience solving Apple Mac technical issues remotely.
Our experts are equally comfortable helping the technically savvy and the technically unsure. We pride ourselves on communicating clearly, whatever your computer skills.
One call to our live helpdesk can often solve your issue without a technician visiting, saving you time and money. Our Apple Mac-focused IT staff are friendly, communicative and, above all, competent.
Contact
Mac DaddySpeak to our Mac specialists
Call NowMac DaddySpeak to our Mac specialists
✓ Personal guidance✓ Mac specialists✓ Remote assistance
02 / WHAT WE CAN HELP WITH
Whatever's slowing you down, let's fix it.
From an urgent problem to a little extra know-how, we're here to make using your Mac easier.
Email & communication
Urgent email trouble? Need help with Zoom, FaceTime or staying connected?
Apps & cloud tools
Help setting up Zoom, Dropbox or Google Apps, or troubleshooting an app that crashes, won't start or won't quit.
Slow or unresponsive Macs
Is your Mac running really slowly? We'll help investigate the cause and find a sensible way forward.
One-to-one Mac guidance
Want to learn a specific task? We'll show you how, clearly and at your own pace.
Support beyond AppleCare
Don't have AppleCare any more? You can still get expert technical help when you need it.
03 / REMOTE SUPPORT
Help is closer than you think.
With TeamViewer, our support team can remotely control your cursor and work on your Mac as though an engineer were sitting next to you.
TeamViewer provides a password for each support session. Only share access with a technician you trust, and stay present while assistance is being provided.
Whether you're in London or elsewhere in the world, we're ready to help with your Mac issues.
Download TeamViewer
Standard Direct Mac TeamViewer Mac DMG
Get TeamViewer QuickSupport
TeamViewer QuickSupport Mac Daddy access link
01
Get in touchTell us what's going wrong.
02
Start a secure sessionDownload TeamViewer and share access only when requested. All we’ll need is your TeamViewer ID and password. For security, the session password is normally generated automatically and changes when TeamViewer is restarted.
03
Get expert helpWe'll work with you to diagnose and resolve the issue.
04 / SIMPLE, TRANSPARENT PRICING
Expert remote support. No call-out fee.
Save on technician call-out fees with our Apple Mac remote support service.
APPLE MAC REMOTE SUPPORT
Contact Us £80 / hour
Charged in half-hour blocks (£40 per 30 minutes).
05 / HOSTING SERVICES
Hosting that works for you.
Reliable cPanel hosting with everything you need to get online and stay online, with expert support whenever you need it.
- Fast, reliable and secure cPanel hosting
- Websites set up and managed for you
- Unlimited email accounts
- Friendly, expert support
cPanel
Hosted
Hosted
Websites
Email (unlimited)
APPLE-FRIENDLY EMAIL SERVICE
Email hosting built for your devices.
Host email for your personal or business domain on our dedicated UK-based server. Choose a fully managed service, where we help create and remove mailboxes, or manage everything yourself with full cPanel access.
Use your domain for email and, if required, your website too. Compatible with Apple Mail on Mac, iPhone and iPad, as well as Windows and Android email apps that support standard mail protocols.
WEBSITE & E-MAIL STORAGE£3 / GB / month
Unlimited email accounts, subject to your purchased storage allowance and hosting resources.
Enquire about hosting ↗Explore email hosting features
UK-based hosting & cPanel access
Host your personal or business domain on our dedicated UK-based server. You can ask us to manage mailbox changes or use cPanel to administer your own accounts, email addresses and settings.
IMAP sync across devices
IMAP keeps your mailbox in sync across compatible devices. Read status, folders and deleted messages can be reflected across your Mac, iPhone, iPad and other email clients. Sent mail also syncs when your email app saves sent messages to the server.
Easy setup on Mac, iPhone & iPad
Use Apple Mail or another compatible app to connect to your mailbox. Depending on your device and account settings, cPanel may offer configuration instructions or a downloadable setup profile. We can help you get connected.
Unlimited email accounts
Unlike Google Workspace or Microsoft 365, where you typically pay per user, with Mac Daddy you simply purchase the storage you need and share it across as many email addresses as you like. No per-user mailbox charges — just £3 per GB per month for your total storage allowance. Ideal for businesses with multiple staff members, departments or email addresses, without the expense of individual mailbox subscriptions.
Webmail with Roundcube
Access your messages in a web browser through Roundcube webmail, useful when you're away from your usual computer or don't want to configure a separate email app.
POP3 & IMAP email access
Connect with common email clients including Apple Mail, Outlook and Thunderbird using supported POP3 or IMAP settings. IMAP is generally best when you use more than one device.
SpamExperts filtering
SpamExperts spam filtering helps reduce unwanted messages and common email threats. No filtering service can guarantee that every spam or malicious message will be blocked.
Email aliases & forwarding
Create aliases and forwarders so mail addressed to one account can be sent to another mailbox or recipient, including external addresses where supported by your configuration.
Autoresponders & out-of-office replies
Set up automatic responses for holidays, absences or general enquiries through your hosting control panel.
Personal, responsive support
For businesses and individuals, email downtime matters. Contact our team for practical assistance with account setup, configuration and troubleshooting. Ask about our managed email service if you'd prefer us to handle routine administration.
06 / ABOUT US
A little about us...
We are Mac Daddy
Mac Daddy has been providing dedicated Apple Mac remote support for businesses and residential customers in London since 2003. Over the years, we have worked with many satisfied clients. Mac Daddy is just a phone call away!
Our friendly, London / Essex-based engineers are helpful, polite and effective at solving Mac software problems and helping with Mac hardware.
Our additional services
- Call-out service for onsite troubleshooting and maintenance.
- Hosting services for your domain, website and email.
07 / CONNECTION DIAGNOSTICS
Check your connection.
Find the public IP address to give our support team, and test your broadband speed using OpenSpeedTest.
Your public IP address
Checking…
This is the address our website sees. It may be different when using a VPN or mobile network.
Internet speed test
Test your broadband connection using OpenSpeedTest. The test connects to OpenSpeedTest's servers, not this website's hosting server.
Speed test provided by OpenSpeedTest.
Your privacy matters
Your public IP address is shown for support purposes and is not saved to a diagnostics database on this website. The embedded speed test connects to third-party OpenSpeedTest servers, which may process connection details and test results under their own privacy practices. Standard website access and security logs may record IP addresses.
08 / CONTACT US
Let's get your Mac working again.
Call or email Mac Daddy for Apple Mac support, onsite assistance or hosting enquiries.
☎
Telephone
✉
Email
⌖
Company details
Mac Daddy IT Ltd
Westcliff-on-Sea, EssexImportant clarification Mac Daddy is not associated with the seller or business operating under the name “Macdaddy” on eBay. We are an independent Apple Mac support and hosting company, and have no connection with that seller.
WHAT OUR CLIENTS SAY
Trusted by our clients.
Read about the support we provide to businesses and individuals.
“We have worked with Mac-Daddy since 2010, and in that time George and Nick have become an essential part of how The Recovery Centre runs.”
Laura Batt · The Recovery Centre
“Their support and help has been invaluable.”
Geoff Prentice · 5darchitects.com
Rate us on Google
Happy with our Mac support or hosting service? We'd appreciate your feedback.