Business Mac Support from Mac-Daddy IT

Mac-Daddy IT can provide the full gamut of support and expertise for your business needs. From ground-up infrastructure and telephony installations to ongoing contract-based support, all you'll need can be found right here...

Mac support second to none

Mac-Daddy IT can completely manage your Mac support requirements including priority repair services with turnaround in days, not weeks; on-site or remote troubleshooting; managing your software licensing and Applecare policies. Our extensive services are tailored specifically for you - leaving you free to concentrate on what matters - your business!

How It Works

Business Mac support from Mac-Daddy IT can be leveraged in a variety of ways - from simple "pay-as-you-go" ad hoc cover to fully-fledged, outsourced Apple Mac IT support. We offer retainer-based contracts, pre-paid support, as well as all-in packages. Please feel free to call us at any time to chat about which type of support best suits your business' needs.

Quick Response

Contract support provides a high level of cover. Our contracts guarantee that Mac-Daddy IT will have an engineer on site within a specified time frame. Our serveice level agreements can cater for 8-hour and 4-hour time response times. All our business contract customers benefit from our help desk service and automatic support ticket facilities.

Bespoke Solutions

We tailor individual annual contracts to support the differing needs of our business customers. We currently support businesses who operate in widely varying areas, some of which include design, reprographics and print, audio / video production, advertising research and sales.

Reassuring!

Contract support is payable in advance with no hourly fees, so when something does go wrong Mac-Daddy IT will be there to resolve the issue - without you needing to keep one eye on the clock.

As a general guideline, our support contract prices are worked out using the number of machines to be covered as a basis.

Why not contact us on 020 3393 5098 or 0845 004 4919 (UK local rate) and we'll be happy to chat about your support needs for your business?

Mac-Daddy IT "pay-as-you-go" callout prices:

Basic rate: £70 + vat per hour (minimum 1 hour)

    Callout charges:
  1. £35 + vat call-out charge (within London transport zones 1 and 2)
  2. £45 + vat call-out charge (within London transport zones 3 and 4)
  3. £50 + vat call-out charge (within London transport zones 5 and 6)
  4. £65 + vat call-out charge (outside London transport zone 6)
  5. £85 + vat call-out charge (outside the M25 )

Please note: any cancellation of bookings must be received at least 24 hours prior to the booking day or a cancellation fee of £35 + vat will be charged.

Our services at a glance:

  • Mac OS X installation & support
  • OS X Server installation & support
  • Out-of-warranty hardware repairs
  • Network infrastructure planning and implementation
  • Networking - wired / wi-fi setups
  • Cable / ADSL / SDSL connection advice and setup
  • Virtual private networks
  • Mail server administration and maintenance
  • Professional web hosting and design
  • Bespoke applications - MySQL, PHP, Filemaker, eCommerce

Mac-Daddy IT have finally provided what we've been looking for for years - dedicated Mac support! Sally Wilkes, Editor, Materials World

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