info@mac-daddy.co.uk

Apple Mac Business Support

Full support and expertise

   

Mac Daddy IT Ltd can provide the full gamut of technical support and expertise for all your Mac business needs. We've been providing Apple Mac-focused support to businesses since 2003 and are here to help as technology rapidly advances, and the possibilities in IT change. 

Here at Mac Daddy IT Ltd we recognise the varied ways in which organisations operate, and we approach every situation in the same client-focused way, no matter the size of the workgroup - from fixed office-based networks, to international mobile clients with no static office, we can maintain, manage and troubleshoot your devices, communications and networks, freeing you to concentrate on what really matters - your business!

Our services at a glance

How it works

Business Mac support from Mac Daddy IT Ltd can be leveraged in a variety of ways — from simple “pay-as-you-go” ad hoc cover to fully-fledged, outsourced Apple Mac IT support. We offer retainer-based contracts, pre-paid support, as well as all-in packages. Please feel free to call us at any time to chat about which type of support best suits your business' needs.

Mac Daddy IT Ltd have finally provided what we've been looking for for years — dedicated Mac support!

Sally Wilks, Editor, Materials Work

Quick response

Contract support provides a high level of cover. Our contracts guarantee that Mac Daddy IT Ltd will have an engineer on site within a specified time frame. Our service level agreements can cater for 8-hour and 4-hour response times. All our business support contract customers benefit from our help desk service and automatic support ticket facilities.

Bespoke solutions

We tailor individual annual contracts to support the differing needs of our business customers. We currently support businesses who operate in widely varying areas, some of which include design, reprographics and print, audio / video production, advertising research and sales, social media and others.

Reassuring

Contract support is payable in advance with no hourly fees, so when something does go wrong Mac Daddy IT Ltd will be there to resolve the issue — without you needing to keep one eye on the clock.

As a general guideline, our support contract prices are worked out using the number of machines to be covered as a basis.

Why not contact us and we'll be happy to chat about your Apple Mac support needs for your business?

Ad-hoc prices

Basic rate: £75 + VAT per hour (minimum 1 hour)

    Callout charges:
  1. £35 + VAT call-out charge (within London transport zones 1 and 2)
  2. £45 + VAT call-out charge (within London transport zones 3 and 4)
  3. £55 + VAT call-out charge (within London transport zones 5 and 6)
  4. £65 + VAT call-out charge (outside London transport zone 6)
  5. £ Please call for prices call-out charge (outside the M25 )

Please note: any cancellation of bookings must be received at least 24 hours prior to the booking day or a cancellation fee of £35 + vat will be charged.

 

As a multi-media production house, we use Apple Macs from number-crunching to letter writing; preparing spread-sheets to editing and producing CDs; marketing design to simply sending e-mails. They are not a way of life, they are our life.

When a machine went down recently we took it to an Apple Store Genius Bar where it was probed and tested for over an hour – the remedy offered was to wipe the hard disk and to start all over again. Not helpful…

After one call to Mac Daddy IT Ltd (recommended by the Apple Store) an engineer appeared at the allocated time, pressed a few buttons – the correct few buttons – and the computer was up and running within 35 minutes with no loss of data. Helpful…

I am happy to highly recommend Mac Daddy IT Ltd. Hoping never to see them again, but when I do, will be so relieved.

Hugh Wooldridge, JGPC

Areas covered